Get In Touch
+91 9902257198
alphalaira@gmail.com
Belgaum, Karnataka, India.
Frequently Asked Question!
No. Alphalaira follows a strict No Refund, No Exchange policy. Refunds are only considered if a product is received in a damaged condition and a valid uncut unboxing video is provided.
If your item arrives damaged, record an uncut, continuous unboxing video showing the sealed package and the damage clearly.
Send it to [your email] within 24 hours of delivery. Our team will verify and guide you through the next steps.
Yes. The unboxing video is compulsory for any damage-related refund claim. Without the video, we cannot approve any request.
Yes. Once our team verifies the unboxing video, you must manually ship the product back to us.
After we receive and inspect it, we will process your refund.
Orders usually take 5–9 business days to be delivered depending on your location.
Remote areas may take a little longer.
Once your order is shipped, you will receive an email or SMS with a tracking number.
You can track your package on the courier partner’s tracking page.